We are accepting applications for the following position(s) at this time:
VICE PRESIDENT OF MEMBER SERVICES
Reports to: Executive Vice President or CEO
Salary Range: $80K – 90K (yearly)
Job Description: Manage the member service activities of the credit union. This includes overseeing and directing the activities of all locations and the Call Center. Ensure that all products and services of the credit union are promoted and that quality member service is delivered to all members.
Accountable for premium member services and working collaboratively to ensure strategic goals are met.
Lead the sales function including design, implementation, and attainment of sales initiatives for growth and profitability.
Create, or assist in the creation of, policies and procedures for the member service function. Ensure that policies and procedures reflect external rules and regulations, and that they are understood and adhered to by all member-facing staff.
Hold periodic meetings with frontline staff to identify pain points for both staff and members, and create solutions to minimize friction.
Provide topics and be an active participant in quarterly Advisory Committee meetings.
Conduct market research on industry trends. Research new products and services that would be beneficial to the credit union and its members.
Create and present proposals for new products to the EVP & CEO to include implementation costs and any monthly or annual fees along with an appropriate timeline for product roll-out.
Address complex member questions or problems as appropriate to ensure the highest quality of member service and satisfaction.
Other duties and responsibilities as required.
GHFCU offers excellent benefits, including Medical/Dental/Vision/ST and LT Disability Insurance and 401K Match of up to 6% after first year of employment.
The successful candidate must be proficient in basic office software applications, have good credit, and the ability to pass a drug test and background check. The successful candidate will be based at our Main Branch in beautiful Downtown Greenville, but will float between our four branches as needed.
How to Apply
Email Resume and Cover Letter to Lisa Brodnax, Executive Vice President, at lbrodnax@greenvilleheritage.com.
