Secure access to your accounts 24/7. Also available on our mobile app – GHFCU 2 Go!
Our FAQs, provide members and prospective members with clear and informative answers to common questions about our credit union’s services, policies, and membership benefits. Whether you’re exploring your financial options or seeking specific guidance, this page serves as a reliable starting point.
If your question is not addressed here, we encourage you to reach out to our Member Services team. We are dedicated to supporting your financial well-being every step of the way.
There is no fee to join. Simply opening a savings account with a minimum deposit of $5 gives you access to all the benefits of membership.
For membership, the following is a list of acceptable identification. The ID provided must show your name, residence, and date of birth. One form of identification MUST be a government-issued photo ID like a(n):
The second form of identification can be from the group above or one of the following:
Visit www.greenvilleheritage.com. Click on “Enroll Now” under the Home Banking Login Box. This will bring up the Terms and Conditions page. (Disable Pop-up Blocker if it does not appear.)
At the top of the page, enter your Member Number and your Instant Teller PIN.
Read the Terms and Conditions. Click on the “I Agree” button at the bottom of the page, indicating you have read and agree with the Terms and Conditions listed.
You will see “Welcome to online banking!” Provide the requested information to complete enrollment.
If you have forgotten your Security Code (Password) for Home Banking, you can click the Forgot Security Code under the Home Banking Log On Button.
If you are unable to successfully reset your security code, please call 864.467.4160 during normal business hours and a Call Center Representative will be happy to reset your security code, so you can assign a new one.
Once you are logged in, just enter the transaction type from the main menu and follow the automated prompts.
Log-in to Home Banking. Follow these Steps.
Log-in to Home Banking. Follow these Steps.
Mobile Remote Deposit Capture (MDC) is a way for you to deposit checks wherever you are. You can deposit a check into your Greenville Heritage Federal Credit Union (GHFCU) savings or checking account using your mobile device.
Nothing! That’s right; we are not charging a fee for this great service. If a check cannot be processed or someone gives you a bad check, there may be a fee. We explain how that works in our Fee Schedule.
If you deposit the check before 1:00 p.m. Monday through Friday, your check may be available by 5:00 p.m. that same day. If you deposit the check after 1:00 p.m. Monday through Friday, your check may be available by 5:00 p.m. the next business day. A hold on funds up to 3 business days may apply.
You do not have to physically sign anything. You do, however, need to be enrolled in online banking prior to downloading the app. Simply go to www.greenvilleheritage.com and click Enroll Now in the top right corner. Once your enrollment transmits, which is typically within 24 hours, use your device to download the GHFCU 2 Go! mobile app.
The checks need to be payable to you. The name on the check must match the name on the GHFCU Account. We accept check deposits from financial institutions based in the United States. Before you take a picture of your check to start the deposit process, endorse the back of the check with your signature and the words “For Mobile Deposit Only – Greenville Heritage Federal Credit Union”.
You may deposit up to $3,000 per day, and no check can be for more than $1,500. If your check is for more than $1,500, mail the check to GHFCU or visit one of our branch locations.
Yes, you can make multiple deposits in one day; however, the maximum total for the day is $3,000.
Funds will be made available within 3 business days of deposit. Feel free to call us or refer to your membership agreement for more details regarding GHFCU’s hold process.
You should keep the actual check for 60 days once you have deposited the check via the mobile remote deposit service. After 60 days you may securely discard the documents.
Your Greenville Heritage Federal Credit Union VISA Debit Card is a check card and ATM card rolled into one. It can be used for both ATM transactions and debit purchases at participating merchants who accept VISA.
No. While your VISA Debit Card works like a credit card, the money is drafted from your checking account. There is no credit involved in the transaction.
Simply present your VISA Debit Card to any merchant that accepts VISA. Most merchants will ask if you would like a debit (PIN-based) transaction or a credit (signature-based) transaction. If you choose debit, you will be asked to enter your PIN into a keypad. If you choose credit, you will be asked to sign your receipt. Signature-based transactions may be protected against fraudulent activity through VISA’s Zero Liability Policy. (See section on “What happens if I lose my card?”)
Yes. Your VISA Debit Card can be added to your Mobile Wallet and used with Apple Pay or Google Pay. Click on the Mobile Wallet app icon and follow the prompts to load your GHFCU Debit Card and take advantage of Contactless Payments.
We recommend that you call 800.992.3808 to activate your new Greenville Heritage FCU VISA Debit Card as soon as you receive it. When you call to activate your Debit Card, you will be prompted to choose a PIN for security purposes. If you need to change your PIN, call 800.992.3808. If your card is not activated within 90 Days, you will need to call 864.467.4160 and a Greenville Heritage employee will activate it for you after verifying your identity.
Instant Issue Debit Cards are already activated. You will need to call 800.992.3808 to select your custom PIN. If you need to change your PIN in the future, simply call 800.992.3808 to change it free of charge. Or, you can visit our Main/Downtown or Simpsonville branch to have it changed for a nominal fee.
There is never a fee* for ATM transactions at Greenville Heritage FCU and CO-OP ATMs! Greenville Heritage will not charge you for ATM transactions at ATMs not owned by GHFCU. A surcharge fee may be imposed by the other financial institution, but you will be prompted to accept the charge in order to continue your ATM transaction.
Yes. ATM and debit (PIN-based) transactions are limited to $300 per day. Credit (signature-based) transactions are limited to $2,000 per day or the available balance in your checking account, whichever is less. In the event that you need to make a purchase greater than the daily limit, please contact the Credit Union for assistance.
You may access your account 24-hours a day via Home Banking; our mobile app, GHFCU 2 Go!; or our Instant Teller service.
Visit our website at www.greenvilleheritage.com to log into Home Banking and view individual transactions including locations, amounts, dates, and more. GHFCU 2 Go! gives you convenient access to view recent transactions on your mobile phone and is available for Apple and Android devices. You may access Instant Teller by calling 800.399.4797; select Account Inquiry, then Account History. The Instant Teller service will not identify the merchant/ATM, but will provide the transaction charges. Your monthly statement will also provide a detailed description of each transaction. Be sure to list your Debit Card transactions in your check register just like any other withdrawal. And save your receipts to verify the transaction’s accuracy when it posts to your checking account.
If you misplace your VISA Debit Card, you can turn it off until you find it using our free mobile app, GHFCU 2 Go! Once you determine that it can’t be found or if it has been stolen, contact us immediately. Call 864.467.4160 during business hours or 800.472.3272 after business hours. If your VISA Debit Card is lost or stolen and there are unauthorized charges on your account, you may be covered under VISA’s Zero Liability Policy for non PIN-based transactions. For example, if your card is lost or stolen or you have unauthorized mail order, phone order, or Internet usage, you may not be responsible for any signature-based transactions. For PIN-based transactions, you may be liable for the unauthorized charges. The Credit Union recommends that you always take precautions to safeguard your VISA Debit Card.
If you have to block your Visa Debit Card for any reason, you can get a replacement card the same day at our Main and Simpsonville branches. With our Instant Issue card service, you can choose from a catalog of free images or create a custom card using your favorite picture. Fee may apply for a custom card.
Your Debit Card will not work outside the United States without prior approval. Due to increased fraud on international transactions, including online retailers, we have blocked international debit card purchases (whether you are home or abroad). Please call 864.467.4160 to notify us of travel dates and locations in advance of international travel for review and approval. (Certain exclusions apply.) If approved, you may use your Debit Card anywhere the VISA, STAR, CO-OP, or CIRRUS symbols are displayed.
If you have any additional questions regarding your Greenville Heritage Federal Credit Union VISA Debit Card, please call 864.467.4160 during business hours or visit any of our convenient branch offices.
Notify us immediately when you realize that your GHFCU Visa Credit Card has been lost or stolen by calling 800.991.4964.
To protect your account from additional fraudulent purchases and prevent your card from being blocked, please respond to texts or phone calls you receive immediately.
The Fraud Notification 8559611602
If you discover fraudulent charges to your credit card, please call 800.600.5249 immediately.
You can pay your Visa from the eZCard Info website.
Transfer payment amount from Savings or Checking to Visa account within Home Banking or GHFCU 2 Go!
Mail a check using the payment coupon and envelope in your paper statement.
Make a payment at the teller line or by calling the Call Center at 864.467.4160
Yes, once you have created an account with eZCard Info, you can opt for electronic statements.
520 W. Washington Street Greenville, SC 29601
864.467.4160
